Privacy Policy

Last updated: 1 October 2024. This policy applies to the Elqorvane platform operated by Elqorvane Ltd, 12 Finsbury Square, London, EC2A 1AS, United Kingdom.

1. Who We Are

Elqorvane Ltd is the data controller responsible for personal data collected through the elqorvane.uk website and the Elqorvane platform. You can contact us at [email protected] or by post at the address above.

2. What Data We Collect

We may collect the following categories of personal data:

  • Contact information: name and email address provided via the contact form.
  • Usage data: pages visited, features used and session duration, collected automatically via server logs.
  • Communications: messages and requests submitted through the contact form or by email.

3. How We Use Your Data

We use personal data for the following purposes:

  • To process access requests and set up platform accounts.
  • To respond to support enquiries and follow up on platform-related questions.
  • To improve the platform's interface, features and performance.
  • To comply with applicable legal obligations.

4. Legal Basis for Processing

We process your personal data on the basis of contract performance (when setting up or supporting your account), legitimate interests (to operate and improve the platform) and legal obligation (where required by law). We do not process personal data on the basis of consent unless you have explicitly provided it.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for up to 12 months unless an account is created, in which case data is retained for the duration of the account relationship plus a reasonable period thereafter.

6. Your Rights

Under UK data protection law, you have the right to access, correct or request deletion of your personal data. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, contact us at [email protected] or write to us at 12 Finsbury Square, London, EC2A 1AS.

7. Third-Party Services

We may share limited data with trusted third-party service providers who assist with platform operations (such as hosting and email delivery). These providers are required to handle data in accordance with applicable data protection law. We do not sell personal data to third parties.

8. Cookies

The Elqorvane website may use session cookies to support navigation. No third-party tracking or advertising cookies are used. You can configure your browser to refuse cookies, though this may affect some platform functions.

9. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the platform after changes are published constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions, write to: Elqorvane Ltd, 12 Finsbury Square, London, EC2A 1AS, United Kingdom. Email: [email protected]. Phone: +44 20 7946 0571.